Complete Your Customer Service Course Requirement for Level 1 Certification Online!
CP103: Customer Service
Description: Required class for BGA Level 1 Certification. Outstanding customer service is a critical component of creating the specialty coffee experience. In this course, students will discuss customer service strategies with a focus on the specialty coffee barista but relevant for all members of the specialty coffee community. Students will be prepared to identify common steps of customer service, including differentiating between good and bad service, and discuss strategies to improve customer service interactions.
Wednesday, December 7: At 10 pm Eastern (7 pm Pacific, 11 am Seoul, 1 pm Melbourne, 4 pm Auckland) | Instructor: Dan Streetman | Register Now
Saturday, January 7: 3 pm Eastern (12 pm Pacific, 5 am Seoul, 7 am Melbourne, 10 am Auckland) | Instructor: Sarah Dooley | Register Now
Monday, February 6: 11 am Eastern (8 am Pacific, 5 am Auckland) | Instructor: Dan Streetman | Register Now
Saturday, March 3: 7 pm Eastern (4 pm Pacific, 8 am Hong Kong, 11 am Melbourne, 1 pm Auckland) | Instructor: Sarah Dooley | Register Now